And the prize? Something that bends, of course: exercise bands, a big rubber ball, yoga lessons, a bungee jump, a massage!
Got employees working over-time to complete an important project? Give them a surprise day off from work as thanks.
Is a huge project keeping everyone working late? Host a pajama party in the office to let them relax but still be productive. Give prizes for the fanciest or funniest nightwear. Your staff will laugh and learn more about each other - and get energized at the same time.
Ask each employee to write down eight things they would like to receive for reward or recognition - two that cost no money, two that cost $5?$25, two that cost $25?$50 and two that cost $50?$100.
When an employee does something especially terrific for the company or a customer, let them choose one envelope from among the eight, and then give them the item they suggested - and selected.
Key Learning Point
Recognition doesn't need to be formal or financial. Sometimes a softer touch will make a stronger impact.
Action Steps
Look for unusual places and opportunities to reward: in the playground, car wash, hardware and grocery store, drycleaner, beauty parlor, sports stadium, sidewalk, beachfront, ski resort, spa. Everywhere you look are possibilities for positive praise. Make them up, then make them happen!
Ron Kaufman is an internationally acclaimed educator and motivator for partnerships and quality customer service. He is author of the bestselling "UP Your Service!" and founder of "UP Your Service College". Visit www.UpYourService.com for more such Customer Service articles, subscribe to his Newsletter, or to buy his bestselling Books, Videos, Audio CDs on Customer Service from his secure Online Store. You can also watch Ron live or listen to him at www.RonKaufman.com.
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